What type of professionals will be working with my loved ones in treatment?

Phoenix House New England maintains a full team of licensed professionals who will be working with your loved one.  Depending on the treatment program, this team may include medical doctors, nurse practitioners, social workers, drug and alcohol dependency counselors, and other qualified specialists.

How do I get admitted to your program?

Call Phoenix House at 1 888 671 9392. We can typically see you for an assessment and admit you to a program within 24 hours.

What is your philosophy regarding 12-step programs such as Alcoholics Anonymous (AA) and Narcotics Anonymous (NA)?

Community sober support is essential in treatment and imperative in continuing care and recovery support. Phoenix House clinical staff encourages clients to participate in self-help programs and provides lists of nearby locations and meeting times. While AA and NA are not part of our evidence-based professional therapy, they are supportive recovery elements encouraged by all of our programs. We make AA and NA literature available, encourage attendance at on-site and off-site meetings, and often include AA and NA participation as part of aftercare plans. We are firm believers in twelve-step recovery programs, but also recognize that they are not for everyone and may not be appropriate in every situation.

My family member will be discharged from another treatment program. They suggested “step-down” services. What are those, and can I get them at your program?

If discharge planning suggests “step-down services,” this means a lower level of care is advised. Phoenix House’s continuum of care allows clients to move from more intensive to less intensive treatment or vice versa. We offer many different step-down services on both an outpatient and residential basis. These include our Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), Outpatient Services, and Recovery Housing. We often can combine levels of therapeutic services with room, board, and supervision.

Besides counseling, what other activities and services do you offer?

Our programs offer a full range of supportive and recreational services. Services and activities vary depending on the facility and program, with an emphasis on person-centered care. Supportive services may include vocational training, life-skills training, anger management, and housing assistance. Recreational amenities may include equine therapy, walking trails, a full-sized baseball/softball diamond, fitness equipment, and basketball courts. We also have a therapeutic Phoenix Rising Music Program, which includes a professional on-site recording studio that allows clients to compose, perform, and record their own original music.

My loved one suffers from depression as well as drug abuse. Can you help him/her?

Absolutely. Our staff and programs are designed to help those who have co-occurring mental health issues as well as addiction or substance abuse problems. We also provide medication management, linkages to ancillary health and psychiatric services, and continuing care after treatment completion.

Can I earn academic or vocational credit while I’m in your program?

Yes, we have treatment protocols that combine therapy with academic and vocational programming. These can be custom tailored to an individual’s unique needs, talents, and preferences.

I know I have a problem, but I can’t take time from my job to stay in a residential program. What are my options?

We offer many levels of care in a variety of settings. A personalized treatment regimen will be customized to meet your specific needs. The first step is talking to a qualified clinical professional to determine what those needs are. Please call us at 1 888 671 9392, so we can help you find a treatment plan that you can live with and that just might save your life.

How do I get admitted to your program?

Call us at 1 888 671 9392 to schedule an appointment. We typically can see you for an assessment and admit you to a program within 24 hours.

What are your success rates?

Phoenix House has been serving families for many years and our success rates have been above the national average due to our emphasis on providing individualized treatment and embracing the most current evidence-based practices. Our approach also builds family awareness and increases family engagement in their loved one’s recovery. It’s important to note that successful recovery from substance use disorders, or co-occurring substance use and mental health disorders, requires professional treatment and careful adherence to a personal continuing care plan.

How long is your program?

Because we recognize that everyone is unique and different, treatment at Phoenix House is individualized to meet your particular needs. We have programming that can accommodate stays from as short as one week to as long as one year. It all depends on what you need and, of course, what you want.

Whom do you treat at your facilities?

We provide treatment and evaluation services for adults and teens who have or may have issues with substance use or a combination of substance use and other mental health issues. We also provide educational and supportive services to family members, friends, significant others, and the community.

What types of treatment and services does Phoenix House offer?

Phoenix House offers a comprehensive continuum of evidenced-based cognitive behavioral therapies and interventions for substance use and co-occurring mental health disorders in a variety of settings. The level of care is based on a comprehensive clinical assessment and each individual’s strengths, needs, abilities, and preferences. Services are offered in inpatient, outpatient, extended care, and home-based programs and in community agencies. Our trauma-informed evidence-based practices have been certified by the National Registry of Effective Programs and Practices and approved by Phoenix House’s National Clinical Steering Committee. Medication-assisted treatment is available as appropriate. A continuing care plan is developed for each individual and may include sober living housing. All clients are introduced to self-help and 12-step programs for continuing care. Families and significant others are engaged and included in treatment planning. Our adolescent Academies also offer educational support services and the opportunity to continue academic goals.

What is your philosophy regarding 12-step programs such as Alcoholics Anonymous (AA) and Narcotics Anonymous (NA)?

While AA and NA are not part of our evidence-based professional therapy, they are supportive recovery elements encouraged by all of our programs. We make AA and NA literature available, encourage attendance at on-site and off-site meetings, and often include AA and NA participation as part of aftercare plans. We are firm believers in 12-step recovery programs, but also recognize that they are not for everyone and may not be appropriate in every situation.

Besides counseling, what other activities and services do you offer?

Phoenix House Academy offers a range of supportive and recreational services, including sports and fitness. We have a basketball court located at our facility, and clients also participate in educational field trips and other activities.

My child suffers from depression as well as drug abuse. Can you help him/her?

Absolutely. Our staff and programs are designed to help those who have co-occurring mental health issues as well as addiction or substance abuse problems.

Can my child earn academic credits while in treatment?

Phoenix House Academy offers a high school curriculum based on a customized learning plan developed for each student. A state-certified teacher oversees academic instruction five days per week and the curriculum is supported by group, individual, and family counseling. In most cases, academic instruction can be translated into academic credits while the client is in treatment.

How do I get my child admitted to your program?

Call Phoenix House at 1 888 671 9392 to schedule an appointment. All you have to do is call, and our skilled staff will walk you through the process.

What are your success rates?

Phoenix House has been serving families for many years and our success rates have been above the national average due to our emphasis on providing individualized treatment and embracing the most current evidence-based practices. Our approach also builds family awareness and increases family engagement in their loved one’s recovery. Plus, upon completion of treatment, we ensure that our clients have a network of continued support to enhance their recovery.

Whom do you treat at your facilities?

Phoenix House Academy provides residential substance abuse treatment for adolescent males aged 13 to 17. Our Phoenix House Academy model is a nationally recognized program that offers intensive substance abuse and

mental health services, with on site high school academic programs. Our program also provides services to those with co-occurring mental health disorders.

What types of treatment do you offer and how long do they last?

Because we recognize that everyone is unique and different, treatment at Phoenix House is individualized to meet your particular needs. We have programming that can accommodate various lengths of stay. It all depends on what you need and, of course, what you want.

Phoenix House Academy provides residential substance abuse treatment for adolescent boys in a physically and psychologically safe environment. Outpatient substance abuse counseling and Intensive Outpatient substance abuse treatment (which includes room and board) are available as needed.

What is your philosophy regarding 12-step programs such as Alcoholics Anonymous (AA) and Narcotics Anonymous (NA)?

While AA and NA are not part of our evidence-based professional therapy, they are supportive recovery elements encouraged by all of our programs. We make AA and NA literature available, encourage attendance at on-site and off-site meetings, and often include AA and NA participation as part of aftercare plans. We are firm believers in 12-step recovery programs, but also recognize that they are not for everyone and may not be appropriate in every situation.

My family member will be discharged from an out-of-state program. They suggested “step- down” services. What are those and can my loved one get them at Phoenix House?

Step-down services are designed to continue treatment at a lower level of care (such as Outpatient or Intensive Outpatient) for individuals who were previously in residential treatment. We offer many different step-down services; Phoenix House Springfield Outpatient Center will work with your family member’s current treatment staff to design a step-down program that will best meet his or her needs.

My loved one suffers from depression as well as drug abuse. Can you help him/her?

Absolutely. Our staff and programs are designed to help those who have co-occurring mental health issues as well as addiction or substance abuse problems.

How do I get admitted to your program?

Please call 1 888 671 9392 to schedule an assessment. All you have to do is call, and our skilled staff will walk you through the process.

I know I have a problem, but I can’t take time from my job to stay in a residential program. What are my options?

Outpatient care may be an appropriate option for you; Phoenix House New England offers many levels of care
and different treatment regimens that can be customized to meet almost anybody’s needs. However, the first step is seeing a professional to determine exactly what those needs are. Please call us at 1 888 671 9392, so we can help you find a treatment plan that you can live with and that just might save your life.

What are your success rates?

Phoenix House has been serving families for many years and our success rates have been above the national average due to our emphasis on providing individualized treatment and embracing the most current evidence-based practices. Our approach also builds family awareness and increases family engagement in their loved one’s recovery. It is important to note that successful recovery from substance use disorders, or co-occurring substance use and mental health disorders, requires professional treatment and careful adherence to an appropriate aftercare plan.

Whom do you treat at your facilities?

We provide treatment and evaluation services for adults and teens who have or may have issues with substance use or a combination of substance use and other mental health issues. We also provide educational and supportive services to family members, friends, significant others, and the community.

How long is your program?

Because we recognize that everyone is unique and different, treatment at Phoenix House is individualized to meet your particular needs. We have programming that can accommodate various lengths of stay. It all depends on what you need and, of course, what you want.

What types of treatment do you offer?

Phoenix House offers a wide variety of programs and services to meet most clients’ needs. We provide assessments to evaluate the particular level of care and placement that best suits the client. We offer several levels of treatment, from individual or group therapy to our Intensive Outpatient Program, which provides counseling sessions, each lasting three and a half hours, up to five times each week. Outpatient clients live at home and continue working or attending school while receiving treatment. The program also provides services to those who have been dually diagnosed with mental health disorders.