My child is going to a residential program. What should I pack?

A suggested packing list of clothing and toiletries will be provided by the Admissions Coordinator.

What if my child gets sick while he is in treatment?

Family members can transport their loved ones to medical appointments as needed, and in an emergency our staff will follow established protocols. These include calling 911, performing appropriate interventions by certified staff, providing the rescue team with all necessary medical or psychiatric information, notifying the client’s parent or guardian of the incident, and notifying the program director and appropriate authorities.

How do I keep updated about my loved one’s progress and am I allowed to visit?

You may call to speak to a client and/or his therapist. You may also schedule visits to our facility, and your child will have the opportunity to go home on passes.

Do the programs provide food for people with special medical diets (diabetes, high blood pressure), religious or lifestyle preferences?

Yes, but we request advance notice to ensure that we can accommodate special dietary needs.

At Phoenix House Academy, how many hours per day are devoted to schoolwork?

Young clients will complete up to three hours of schoolwork each day, and they are also offered the opportunity to make up missing schoolwork. Clients often devote additional time to homework and projects.

How are these services designed to help my child recover from addiction?

Treatment is just the first step on the path to recovery. We provide a comprehensive, individualized recovery plan to all clients who leave our programs at the completion of treatment. This aftercare plan will be crafted by your child and his lead counselor and will include all the activities he needs to continue in successful recovery. The plan will be based upon his own personal needs, strengths, abilities, and preferences.

My son has become involved with state agencies (social services, probation, etc.). Can he be admitted to your program for treatment?

Yes. Many young people, through their substance use and abuse, find themselves making impulsive and poor choices. We successfully collaborate with social service agencies, probation departments, and attorneys to provide coordinated services. State agencies are pleased to see our teen clients repair relationships, build coping skills, and reintegrate into the community during and after treatment.

Does my son qualify for treatment if he does not use every day?

Yes. Periodic excessive use of drugs or alcohol (commonly known as “binging”) can cause debilitating consequences for adolescents, such as family conflict, school disruption, and mood instability. Binge use of drugs or alcohol can justify admission to a residential treatment facility.

What is the cost of treatment?

Cost of treatment varies based on the services provided; please contact us regarding insurance and self-pay options.

What if I miss a treatment session?

It is very important to understand that consistent, continued treatment is vital for success in recovery. We encourage you to attend every scheduled appointment but understand that emergencies arise. We ask that you provide 24 hours notice of cancellation when possible.

My child smokes marijuana and recently started having problems at school. How do I know if this is a problem?

The first place to start is with a comprehensive assessment. Our trained, master’s level clinicians will be able to provide an assessment that will help determine if marijuana use is a problem and what would be the best course of treatment.

How are your services designed to help me recover from addiction?

Everyone’s journey from addiction to recovery is different. Phoenix House provides individualized treatment designed to meet the unique needs of every person.

Is parking available at your facilities?

Yes. Our facilities are also easily accessible by public transportation.

What if my child gets sick while he is in treatment?

Family members can transport their loved ones to medical appointments as needed, and in an emergency our staff will follow established protocols. These include calling 911, performing appropriate interventions by certified staff, providing the rescue team with all necessary medical or psychiatric information, notifying the client’s parent or guardian of the incident, and notifying the program director and appropriate authorities.

Can I visit my son while he is in treatment?

Yes, we encourage family involvement in the program, and believe that family is an essential component in the treatment process. We have a family therapist on site to coordinate family meetings, parent support groups, and reintegration passes. We also offer a family program that meets every Sunday for lunch and visits, followed by individual and group therapy.

What is the cost of treatment?

The cost of treatment varies based on services provided. Please contact us regarding insurance and self-payment options. Our skilled staff will be happy to walk you through the process.

Does the program provide food for people with special medical diets (diabetes, high blood pressure), religious or lifestyle preferences?

Yes, but we request advance notice to ensure that we can accommodate special dietary needs.

How are these services designed to help my child recover from addiction?

Treatment is just the first step on the path to recovery. We provide a comprehensive, individualized recovery plan to all clients who leave our programs at the completion of treatment. This aftercare plan will be crafted by your child and his lead counselor and will include all the activities he needs to continue in successful recovery. The plan will be based upon his own personal needs, strengths, abilities, and preferences.

My son has become involved with state agencies (social services, probation, etc.). Can he be admitted to your program for treatment?

Yes. Many young people, through their substance use and abuse, find themselves making impulsive and poor choices. We successfully collaborate with social service agencies, probation departments, and attorneys to provide coordinated services. State agencies are pleased to see our teen clients repair relationships, build coping skills, and reintegrate into the community during and after treatment.

Does my son qualify for treatment if he does not use every day?

Yes. Periodic excessive use of drugs or alcohol (commonly known as “binging”) can cause debilitating consequences for adolescents, such as family conflict, school disruption, and mood instability. Binge use of drugs or alcohol can justify admission to a residential treatment facility.

How do I know if my son needs residential treatment?

The need for residential treatment is determined through a comprehensive evaluation conducted by our clinician. Along with this evaluation, our case team discusses individual goals and needs with each client and his family.

My child is going to a residential program. What should I pack?

A suggested packing list of clothing and toiletries will be provided by the Admissions Coordinator.

How do I keep updated about my loved one’s progress?

With your loved one’s signed consent, you are welcome to call and inquire about his or her progress and to schedule family meetings. Each client is assigned a counselor, who serves as his or her personal liaison with the family.

Are there any disorders that disqualify a person from being admitted to your program?

All potential outpatient clients must undergo an assessment before admission. If this assessment indicates that the individual requires detoxification or hospitalization, he or she will be deemed ineligible for outpatient services at Phoenix House. Some clients who enter an outpatient program may, for a variety of reasons including relapse, require transition to a higher level of care in a residential program.

How are these services designed to help me recover from addiction?

We provide each client with an individualized recovery plan and teach him or her all the basic tools needed to achieve and sustain long-term recovery.

Is parking available at your facilities?

Yes. Our facilities are also easily accessible by public transportation.

What if I miss a session?

It is very important to understand that consistent, continued treatment is vital to success in recovery. We encourage you to attend every scheduled appointment but understand that emergencies arise. We ask that you provide 24 hours notice of cancellation when possible.

What if my loved one gets sick while in treatment?

We help clients with their medical needs and will assist them in setting up doctor’s appointments and providing transportation to the hospital if necessary. In an emergency, our staff will follow established protocols. These include calling 911, performing appropriate interventions by certified staff, providing the rescue team with all necessary medical or psychiatric information, notifying the client’s emergency contact about the incident, and notifying the program director and appropriate authorities.

Can I visit my loved one while he or she is in treatment?

Yes. We encourage family involvement in the program, and we believe that the family is an essential component in the treatment process. Visiting hours for family members are held on Saturdays and Sundays from 3 to 5 PM. For safety and therapeutic reasons, only approved family members may visit and they must attend a Family Education and Support Seminar before the first visit.

What is the cost of treatment?

The cost of treatment varies based on services provided. Please contact us regarding insurance and self-payment options. Our skilled admissions coordinator will be happy to walk you through the process.