What is your policy towards involving family members?

Phoenix House expects that families will be involved to the fullest extent possible, including family visitation, attendance at family therapy sessions (in person or by telephone), and involvement in meetings to plan for discharge. If the client is under 18, parents or other caregivers will receive regular updates from program staff, will be invited to family meetings, and will be included in treatment planning decisions. If the client is 18 or older, updates and involvement will be in keeping with the wishes of the client, but full family involvement in the program will be recommended. Family members are also given staff contact numbers in the event that there is an urgent need to get in touch with the client. Family members and other concerned persons are also invited to attend a free Concerned Persons educational session (held one evening a week), so they can effectively support the long-term recovery of their loved one.

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