Residential ManagerVirginia “It’s all about the client and treating the whole person, including families. We treat the clients with dignity and respect.”
Reggie Williams has been working in the treatment field since 1990, following his own experience with addiction, treatment, and recovery. He is a certified addiction counselor and has worked in both outpatient and residential treatment.
In 1989, Reggie entered addiction treatment at Second Genesis and in 1990 he began working overnight to provide safety and security services for the clients. While working overnight, he earned his certification as an addiction counselor and then became a counselor, senior counselor, and program director of a 40-bed adult residential treatment program at Second Genesis. “Second Genesis is what saved my life, and that’s where I really grow up,” Reggie says. “I didn’t grow up in my mom’s house, I didn’t grow up in my grandma’s house, I grew up at Second Genesis.”
Prior to joining Phoenix House, Reggie served as lead addictions counselor at Second Genesis. In 2006, Reggie joined Phoenix House as residential manager of the Phoenix Program, a residential substance abuse treatment center for men. As residential manager, Reggie oversees the daily operations of the program, supervises scheduling, and conducts crisis interventions, study groups, and life skill groups. The job is a blend of administrative work and counseling, a combination that Reggie enjoys: “I like being able to facilitate change in clients and see the end product.”
Reggie says that Phoenix House is focused on the client and his or her needs: “It’s all about the client and treating the whole person, including families. We treat the clients with dignity and respect.” Now that the length of stay has grown shorter than it was decades ago, Reggie says his team has intensified the program to help clients more efficiently, using groups that utilize evidence-based and science-based practices.
When clients finish treatment and it’s time to leave, Reggie says the contrast between the beginning and end is clear: “The relationships start off really rocky and there’s a lot of turmoil, but in the end they’re thanking you and really seeing what you’re trying to do for them and what they’re trying to do for themselves. You see it at the graduation ceremonies, and you see it three, four, or five years down the road when they come back smiling, working, prospering, and ready to give back themselves. No feeling, no money really can substitute for seeing people regain their lives.”