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Frequently Asked Questions

Phoenix House General

About Phoenix House

What is Phoenix House?

Phoenix House is a nationally recognized and accredited behavioral healthcare provider, specializing in the treatment and prevention of substance use disorders and co-occurring substance use and mental health disorders. Phoenix House is a not-for-profit organization with nearly 50 years of continuous experience and programs in ten states.

Credentials/Licensing

Is Phoenix House accredited / licensed?

Phoenix House programs are accredited by CARF, the Commission on Accreditation of Rehabilitation Facilities, a nationally recognized standard of excellence.

What type of professionals will be working with my loved one in treatment?

Our primary providers are professionals who are licensed at the highest levels and hold advanced graduate degrees. Our staff includes board certified psychiatrists, licensed mental health counselors, licensed clinical social workers, certified addiction professionals, and registered nurses.

Treatment and Services

What is your philosophy regarding 12-step programs such as Alcoholics Anonymous (AA) and Narcotics Anonymous (NA)?

Community sober support is essential in treatment and imperative in continuing care and recovery support. Phoenix House clinical staff encourages clients to participate in self-help programs and provides lists of nearby locations and meeting times. While AA and NA are not part of our evidence-based professional therapy, they are supportive recovery elements encouraged by all of our programs. We make AA and NA literature available, encourage attendance at on-site and off-site meetings, and often include AA and NA participation as part of aftercare plans. We are firm believers in twelve-step recovery programs, but also recognize that they are not for everyone and may not be appropriate in every situation.

My family member will be discharged from another treatment program. They suggested “step-down” services. What are those, and can I get them at your program?

If discharge planning suggests “step-down services,” this means a lower level of care is advised. Phoenix House’s continuum of care allows clients to move from more intensive to less intensive treatment or vice versa. We offer many different step-down services on both an outpatient and residential basis. These include our Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), Outpatient Services, and Recovery Housing. We often can combine levels of therapeutic services with room, board, and supervision.

Besides counseling, what other activities and services do you offer?

Our programs offer a full range of supportive and recreational services. Services and activities vary depending on the facility and program, with an emphasis on person-centered care. Supportive services may include vocational training, life-skills training, anger management, and housing assistance. Recreational amenities may include equine therapy, walking trails, a full-sized baseball/softball diamond, fitness equipment, and basketball courts. We also have a therapeutic Phoenix Rising Music Program, which includes a professional on-site recording studio that allows clients to compose, perform, and record their own original music.

My loved one suffers from depression as well as drug abuse. Can you help him/her?

Absolutely. Our staff and programs are designed to help those who have co-occurring mental health issues as well as addiction or substance abuse problems. We also provide medication management, linkages to ancillary health and psychiatric services, and continuing care after treatment completion.

Can I earn academic or vocational credit while I’m in your program?

Yes, we have treatment protocols that combine therapy with academic and vocational programming. These can be custom tailored to an individual’s unique needs, talents, and preferences.

I know I have a problem, but I can’t take time from my job to stay in a residential program. What are my options?

We offer many levels of care in a variety of settings. A personalized treatment regimen will be customized to meet your specific needs. The first step is talking to a qualified clinical professional to determine what those needs are. Please call us at 1 888 671 9392, so we can help you find a treatment plan that you can live with and that just might save your life.

How do I get admitted to your program?

Call us at 1 888 671 9392 to schedule an appointment. We typically can see you for an assessment and admit you to a program within 24 hours.

What are your success rates?

Phoenix House has been serving families for many years and our success rates have been above the national average due to our emphasis on providing individualized treatment and embracing the most current evidence-based practices. Our approach also builds family awareness and increases family engagement in their loved one’s recovery. It’s important to note that successful recovery from substance use disorders, or co-occurring substance use and mental health disorders, requires professional treatment and careful adherence to a personal continuing care plan.

How long is your program?

Because we recognize that everyone is unique and different, treatment at Phoenix House is individualized to meet your particular needs. We have programming that can accommodate stays from as short as one week to as long as one year. It all depends on what you need and, of course, what you want.

Whom do you treat at your facilities?

We provide treatment and evaluation services for adults and teens who have or may have issues with substance use or a combination of substance use and other mental health issues. We also provide educational and supportive services to family members, friends, significant others, and the community.

What types of treatment and services does Phoenix House offer?

Phoenix House offers a comprehensive continuum of evidenced-based cognitive behavioral therapies and interventions for substance use and co-occurring mental health disorders in a variety of settings. The level of care is based on a comprehensive clinical assessment and each individual’s strengths, needs, abilities, and preferences. Services are offered in inpatient, outpatient, extended care, and home-based programs and in community agencies. Our trauma-informed evidence-based practices have been certified by the National Registry of Effective Programs and Practices and approved by Phoenix House’s National Clinical Steering Committee. Medication-assisted treatment is available as appropriate. A continuing care plan is developed for each individual and may include sober living housing. All clients are introduced to self-help and 12-step programs for continuing care. Families and significant others are engaged and included in treatment planning. Our adolescent Academies also offer educational support services and the opportunity to continue academic goals.

About Insurance and Payment

I need treatment, but have no insurance. Can you still help me?

Yes, Phoenix House accepts self-payment, with different rates for services depending on the program. As a not-for-profit provider, we believe strongly in making treatment available to those who need it. We provide state-, county-, and Medicaid-funded services to qualifying individuals. Special conditions and eligibility requirements may apply. Please call us at 1 888 671 9392 for more information.

Do your programs accept insurance?

Yes, we are contracted with most insurance providers and accept almost all insurance plans. Our team of experts will perform insurance eligibility checks to inform a person seeking treatment of the options available through their benefit plan.

About Family Participation

What is your policy towards involving family members?

Family involvement is an integral component in the treatment process. Individual family sessions, multifamily group therapy sessions, and parent and significant other education groups are offered as part of each client’s individualized treatment plan. Phoenix House invites families to special informational and educational sessions, provides them with appropriate printed resources in English or Spanish, (including a Parents’ Handbook), and ensures that they understand the important role they play in their loved one’s recovery. In addition to in-person visitation, families can contact their loved ones via Skype video service.

About Treatment Program Policies

What if I feel I need more help once I have completed treatment?

Treatment is just the first step on the path to recovery.  We provide a comprehensive continuing care plan to all clients who leave our facilities at the completion of treatment. This plan will be crafted by you and your lead counselor and will include all the activities you need to continue your successful recovery. The plan will be based upon your own personal needs, strengths, abilities, and preferences.

Can I smoke while in treatment?

Our adolescent programs do not permit smoking. Our adult programs allow smoking in designated areas but we do not encourage it, and we offer smoking cessation and wellness counseling to help those who wish to quit.  We can provide nicotine replacement therapy such as patches, and we can offer medication to aid in quitting. This choice is yours and we’re here to help if you make the decision to quit.