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Dallas County Judicial Treatment Center Frequently Asked Questions

How long will it take before my family member will be admitted to the Phoenix House program in Wilmer TX?
Phoenix House does not control the wait list. This is managed by Dallas County Probation and the courts. The wait list varies significantly depending on many factors. To get the most accurate answer, please contact Dallas County Probation.

What property is allowed?
On the first or second day our new residents are allowed to make a phone call to a family member or significant other.  At this time your loved one can inform you of the items such as clothes and personal toiletries that are permitted.   Here is a link to the approved property list for your convenience.

How can I get new property to my family member?
Within the first 10 days you may drop off property; after that, property cannot be dropped off or exchanged until 90 days later.  You will be able to see your loved one briefly when you drop off the items.  Drop off times are during the week days; unfortunately we cannot accommodate property drop offs on the weekends due to visitations.  On the first or second day of admission, new residents are allowed to make a phone call to a family member or significant other.  At this time they can let you know when you will be able to drop off their property.

You may download the approved property list for your convenience.

What are the property drop off times?
Property drop off times are:

  • Monday and Friday 9 am to 8 pm
  • Tuesday, Wednesday and Thursday 9 am to 6 pm

Can I mail in property?
Special permission must be obtained by the resident (not the family) to mail in property.

When can I visit my loved one?
Family visitation is not granted until the resident has been in the program 30 days.  Families are required to attend 5 family education classes – the first one must be the orientation class.  These classes are offered Tuesdays and Thursdays.  When you do your initial drop off you will receive more detailed information about these class requirements and dates and times.

All visitors must register with a staff member on duty and must present valid identification – photo identification on a Driver License or TX ID Card prior to being allowed to visit a resident.

When are the family education classes?
Please remember your first family class must be the orientation class.  This is a rotating schedule and you will receive the most up to date information when you do your first drop off of property to your loved one.  All classes are held on Tuesdays and Thursdays.  There are three classes per night.  The first class is 5:45 pm to 6:45 pm, second class is 7 pm to 8 pm and the third class is 8 pm to 9 pm.
PLEASE NOTE: you will not be allowed to enter the class if you are more than 10 minutes late.

You may download more information about the family program here.

Can I put money on my loved ones books?
Residents are not allowed to have money while in treatment.  If funds for GED testing or other rare specialized needs are required money orders must be submitted.  Your loved one will be able to give you more information about this should the occasion arise.

More Information about visitation and family classes.
No loud car radios are permitted. No cameras, tape recorders, headphones, boom boxes, no cell phones, or pagers are allowed –  please leave them in your car. No children, friends, partners, or family are allowed to wait at the facility during Family Education. No food or drink is allowed in class. No purses, tote bags, back packs, brief cases, or luggage are allowed in class. The dress code is strictly enforced.

All visitors must register with a staff member on duty and must present valid identification – photo identification such as  a Driver License or TX ID Card – prior to being allowed to visit a resident.

All visitors must dress appropriately.   The resident dress code applies to visitors.  Sleeveless, tank tops, undershirts, shorts, or skirts shorter than three (3”) inches above the knee or excessively tight or otherwise revealing attire of any kind is prohibited.  Any clothing that represents drugs, alcohol, or gang affiliation, as well as hats, headgear and sunglasses are also prohibited. Visitors may not bring any items or articles into the facility to be given to residents without prior approval of staff.  Items that visitors wish to give to a resident must be presented to staff for inspection prior to the item being given to the resident.

You may download more information about family visitation and family education.